FAQ
1. What makes AuPra keyrings unique?
Every keyring is handcrafted with care, using high-quality materials and thoughtful design. We don’t just make accessories — we create meaningful pieces that feel personal and special.
2. Are the keyrings handmade?
Yes! Each piece is carefully handmade, including braided leather and charm detailing. No two are exactly alike — that’s part of the beauty.
3. Do you offer gift packaging?
Absolutely! Every order comes with a free gift pouch, and you can upgrade to a premium gift box at checkout for an extra special touch.
4. Can I order a personalised or engraved keyring?
Yes! Most of our keyrings can be engraved on the metal tag – on one side or both, up to 2 lines of 16 characters. Just choose the engraving option on the product page and type your text. A name or a special date is the most popular choice.
5. How many keyring designs do you offer?
We currently have nearly 200 unique styles, and the collection is always growing. Whether you're looking for a zodiac charm, hobby-themed piece, or something subtle — there’s something for everyone.
6. Where are you based?
We’re proudly based in United Kingdom, and all products are designed and assembled with
care by our small, dedicated team.
7. How long does shipping take?
All orders, including engraved keyrings, are dispatched within 1–2 working days. UK delivery is free and usually takes 1–2 working days. Worldwide delivery usually takes 5–7 working days.
8. Do you accept returns?
Enjoy our 30-day promise – Love It or Swap It! Non-engraved keyrings can be returned or swapped within 30 days. Engraved keyrings are made just for you, so they can only be returned if they arrive damaged, faulty or with a mistake.
9. Can I contact you with a custom request or question?
Of course! We love personal projects and thoughtful questions. Reach out anytime via our contact page or email — we’re always happy to help.